Frequently Asked Questions
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- Access Technical Support through the Internet?
You may contact Technical Support via Live Customer Support or through a Contact Us form.
- Add buttons?
Buttons may be added to a Web site individually, via button, or as a menu, via the navigation component. Click here for an expanded discussion on the issue of adding buttons.
- Add a calculator to the page?
You can add a component to the page as normal, but you add a Calculator Component to the page.
- Add a calendar to the page?
Add the component to the page normally, then add a Calendar Component to the page.
- Add a component in general?
There are a number of ways to add a component to a page, so click here for an expanded discussion on adding components to a page.
- Add a domain name to the site database?
The secondary navigation menu link "Domains" in the section My Account will allow you to manage your domains.
- Add meta tags to my Web pages?
You can add meta tags to your pages by going to the Page Editor. Under the Page menu, click on Page Properties.
- Add/modify a chat room?
You can manage your chat rooms via the Chat Room Admin Tool that is in the Toolbox.
- Add/modify Flash?
The Flash introduction page (or splash introduction page) can be modified by using the Flash Component.
- Add/modify a Flash introduction page?
The system can add a Flash introduction page by clicking on the link "Add Splash Page" in the Website Editor.
- Add/modify a map?
Add a component to the page normally, then select the Map Component to add to the page.
- Add/modify password-protection for folders?
Password protection is managed by the tool Password Protection in the Toolbox.
- Add/modify a weather forecast?
Add a component to the page as normal, then select Weather Component to add to the page.
- Add/organize products?
Organize the products in your Product Catalog by using the Product Catalog Management tool in the section E-commerce.
- Add a page?
Add a page to your Web site by clicking on the link "Create New Page" in the Website Editor main menu.
- Add a product to a page other than the catalog page?
You can create a "buy an item form" on any Web page by using the Item Component.
- Align my item and category images?
The alignment of thumbnails for both items and categories in your online catalog is set in the "Category" tab of the Catalog component.
- Analyze the approximate download time for my Web pages?
You can request a report for the download time for all of your pages by using the Website Analyzer Tool.
- Analyze my Web site for broken links?
You can request a report for the broken links on all of your pages by using the Website Analyer Tool.
- Analyze my Web site for images in use?
You can request a report for all of the images in use on your Web site by using the Website Analyzer Tool.
- Arrange the layout of my products in the Product Catalog?
The layout of your products in the Product Catalog are handled in a number of different areas. Click here for an expanded discussion on the layout of your products.
- Change the password?
You can change the password in the section My Account under the tab User Profile.
- Change the sitename?
The sitename of your Web site can be changed under the Website Editor's tab Properties.
- Change the sort order or position of elements?
The sorting order of components on the page can be changed by clicking on the component and selecting "Move Ahead" to move the component DOWN the page or "Move Behind" to move the component UP the page. Click here for an expanded discussion on moving components.
- Change the layout of the Web site?
You can change the layout of the Web site by clicking on the link "Change Layout" in the Website Editor main menu.
- Copy components?
When you add a component to the page, you have the option to assign a copy of the component to the page.
- Copy or Move files?
You can copy or move files from your storage area by using the File Cabinet Manager tool from the Toolbox.
- Create a new calendar?
Create a calendar using the Calendar Manager Tool in the Toolbox. You would still need to assign the calendar to the page by using a Calendar Component.
- Create a new username?
Create a new username using theCreate A New User Account Tool in the Toolbox. You would still need to assign permissions for the username by using the Website Permissions tool.
- Customize the "Continue Shopping" link from the checkout process?
The option to customize the "Home" link can be found in Cart Component.
- Delete a page?
You can delete a page from the Website Editor by clicking on the either the Title, Filename, or Menu Name of the page you want to delete. All three of the above links will open up the same window. Click on the button "Delete" to delete that page.
- Disable a page?
Disable a Web page (so that it is not accessible on the Web site but the page still exists for you to modify it) by clicking on the checkbox to the left of the page name and clicking on the link "Set Pages to Disabled" in the Website Editor main menu.
- Do mouse-overs for images?
If you already added an Image Component to the page, the Image Component has options to include a mouse-over effect when the mouse pointer hovers over the image.
- Edit a component if I cannot find it?
Use the tool Find Component in the Page Editor (under the menu "Main") or from the Website Editor main menu.
- Get statistics for my Web site?
Statistics for your Web site can be obtained from the tool Website Statistics from the Toolbox.
- Manage all of the products at one time?
You can apply many settings to all of your items at once by clicking on the link "Manage Items" in the Item section on the Product Catalog Management main window. You can also upload all of your products at one time by using the "Upload Items" link in the Item section on the Product Catalog Management main window.
- Manage the inventory for my products?
For each item, you can manage the inventory from the Item's modification window.
- Modify calendars?
You can modify the calendar by using the tool Calendar Manager in the Toolbox. You can modify the display of the calendar by using he Calendar Component.
- Register a new domain name?
Register a new domain name by using the tool Domains in the My Account section.
- Set up e-mail aliases?
E-mail aliases may be set up using the Domains tool in the My Account section.
- Set up forms to go to the Contact Manager?
All of the Form Input Components must have field names that match what the Contact Manager is set to look for. Click here for an expanded discussion on the issue of setting up forms to go to the Contact Manager.
- Set up MX records?
MX records can be set from the Domains tab of the section My Account.
- Set up my product catalog?
A 10-step guide to setting up your Product Catalog gives an outline of the steps that you need and would like to take in order to set up your Product Catalog.
- Set up subdomains?
Subdomains, or hostnames, may be set up by using the tool "Domains" from the section "My Account".
- Submit my site to search engines?
The tool "Website Promotion" in the Toolbox allows you to submit your Web site to search engines.
- Translate my Web site?
To task of translating your website falls to the Language Component.
- Upload files?
The File Cabinet Manager allows you to upload files to your Web site storage space.
- Upload products or categories to my Product Catalog using a excel spreadsheet?
You can upload products and categories by using the approriate links in the Product Catalog Managment tool of the E-commerce section. Click here for an expanded discussion on the issue of uploading products and categories.
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