Obtaining Help
Related Links: Glossary | FAQ | Troubleshooting TipsHelp | Live Chat Support | Contact Us
Help
The Help section of Administration provides helpful information on all of the tools and options that you may perform within the Administration. You may browse through the information by clicking the "Help" link in the Administration main navigation menu and clicking through the categories and subcategories to access the topics that they contain. The link to the User Guide is in the top-right corner of the Administration.
Help in context is available in an increasing number of the Administration windows. A question mark indicates when contextual help is available. Click on the question mark and a small window will pop up offering an overview of that part of Administration plus link(s) to learn more.
These question mark icons will only be displayed if you have enabled "Bubble Help". You do so from the Options menu link provided on the top navigation bar of the page editor window.
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Live Chat Support
During Technical Support hours (Monday through Friday, 7 AM to 7 PM Pacific Standard Time), you can click on the link "Live Customer Support" to chat online with our Chat Technical Support Representatives. The link to "Live Customer Support" is in the top-right corner of the Site Administration pages.
If you access the Chat Technical Support during our off hours, you will see the following page:
If you receive the above message during normal business hours (Monday through Friday, 7 AM to 7 PM, Pacific Standard Time), please contact Technical Support by phone.
Once the Java plug-in for your Internet browser finishes loading, you will see the following screen.
Select the problem category that best generalizes the issue you want to address with the Chat Technical Support Representatives, then click on the green checkmark to log in to the Live Customer Support system.
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Contact Us
This section of the Administration offers ways that you may contact us for assistance. Telephone and live chat support are available from 7 a.m. to 7 p.m. Pacific time, Monday through Friday. You may email support or complete an online help request form at any time. A support representative will contact you at the next opportunity. The link to contact us is in the top-right corner of the Administration.
The Administration will then display the following screen:
Fill out as much detailed information in the form so that our representatives would be able to assist you in the best possible fashion in the shortest amount of time.